Editorial correspondence
Contact the AltaTempo Editorial Team
Questions about our men's supplement information, corrections to anything inaccurate, and suggestions for ingredients worth covering — send them here. We do not sell supplements or process orders.
This is an editorial desk, not a customer service line.
Monday to Friday · 9:00 AM – 6:00 PM · Semarang
What to write to us about
Corrections, coverage suggestions, and questions about how we work
The most useful messages fall into a few groups. Corrections, where a page states something that does not match the packaging or a current listing. Coverage suggestions, where you want an ingredient or a product category explained. And general questions about how we research and write.
If your message is about a specific page, naming it helps us find the issue quickly. A one-line subject and the page title is usually enough — we can trace the rest from there.
| Message type | What we do with it |
|---|---|
| Correction | Checked against the source you name, then the page is fixed if the note holds up. |
| Coverage suggestion | Filed on our research list so an ingredient or format can be written up properly. |
| Question about our method | Answered by the person who wrote or last updated the page in question. |
| Sales, shipping, returns | Out of scope — AltaTempo does not stock or ship supplements; ask the seller you bought from. |
| Medical advice | Not something we can give. A pharmacist or doctor is the right contact for your own situation. |
Out of scope
The two things we cannot answer, however the message is phrased.
What we cannot help with
We cannot give medical advice, diagnose a symptom, or tell you whether a specific supplement is right for your situation. Those questions belong with a pharmacist or a doctor, who can look at your own history rather than a general article.
We also cannot help with orders, shipping, or returns, because AltaTempo does not sell anything. Every product we describe is written up from its label, its official listing, and public ingredient information — never sold from this site. If your question is about a purchase you made elsewhere, the seller is the right point of contact.
What we can do is explain how a format works, what an ingredient is generally used for in supplement context, and where a listing you found differs from what our page states. That distinction keeps the editorial desk useful without pretending to be a clinic.
Sending a correction
The fastest way to get a page fixed
Corrections are the messages we value most. Formulations and pack sizes change over time, so a note with a source often resolves the same day.
| Include | Why it matters |
|---|---|
| The page name or title | Lets us find the exact article in seconds and open it beside your note. |
| The detail you believe is wrong | A specific claim — a milligram, a form, a serving size — is far easier to act on than a general doubt. |
| What your source states | The physical package or a current official listing. This is the evidence that lets us verify and fix quickly. |
| Your preferred reply email | So confirmation reaches you when the page is changed, not only when the message arrives. |
Our contact details
Reach the desk in Semarang
Email is the fastest route and the one we recommend for corrections, because we can attach the source directly to the right page. If you would rather call, the desk answers during normal working hours. Written messages leave a trail we can follow when a correction turns into a page update.
Telephone
+62 24 356 2930Working hours
Monday to Friday, 9:00 AM – 6:00 PM
Address
AltaTempo Men's Health
Jl. Pemuda No. 15, Sekayu
Semarang Tengah, Semarang
Jawa Tengah, 50132
Finding us
The office on Jl. Pemuda
The editorial desk sits in Semarang Tengah, near the Sekayu side of Jl. Pemuda. If you plan to visit, note that we are a content team rather than a retail counter — there is no stock to browse and no purchases to make on site. Written messages are easier for us to track when a correction is involved.
Before travelling, a short email or a call during working hours saves you the trip if the answer can be given in writing.
AltaTempo Men's Health · Jl. Pemuda No. 15, Sekayu, Semarang Tengah, Semarang, Jawa Tengah, 50132
How long a reply takes
A person reads every message
We read every message that arrives at the desk. Simple questions usually get a reply within a few working days. Research-heavy questions, such as a request to explain a specific botanical in detail, can take longer because they need actual reading before we answer — that is the point of writing them up properly rather than guessing.
If you have not heard back within a week, a short follow-up is fine and will not be treated as a nuisance. Messages sometimes land on a busy week or on a topic nobody on the desk has touched before.
What happens after you send
-
01
Your message arrives at the editorial desk
Messages are read in the order they arrive, not sorted by size or sender.
-
02
A correction is checked against your source
If the note holds up, the page is updated and you get confirmation of the change.
-
03
A coverage suggestion goes on the research list
It may take a season before a new ingredient gets a full write-up, but it is logged with your name attached.
-
04
You hear back from a person
Not an automated acknowledgment — once we have looked at what you sent, a real reply goes out.
Common questions
Before you write to us
A handful of messages come in often enough to answer here, so you can save a step if your question is already covered. Anything not listed is welcome by email.
Can you tell me which supplement to take?
No. This desk writes about ingredients, formats and how supplements are usually taken, but advice for your own body belongs with a pharmacist or a doctor. Their answer can consider your history and any medicines you already take, which a general article cannot.
Do you sell the supplements you write about?
No. AltaTempo is a reading resource. We describe what a format is generally used for and what an ingredient is, but there is no stock, no cart and no shipping here. If you need to buy, order or return something, the shop you bought from is the right contact.
Will you update a page if I'm right?
Yes. Send the page name, the detail in question, and what your source states. We check it against the source, and if the note holds up the page is corrected and dated. Corrections that come with a current listing or a package in hand usually resolve the same day.
Is my query in Indonesian okay?
Yes. Write in whichever language is easier for you. Our pages are published in English for a broad reader, but incoming messages are read as they arrive, in Indonesian or English, and answered the same way.
Can I suggest an ingredient I'm curious about?
Please do. Suggestions are how coverage usually grows — a reader notices a botanical or a format that our pages do not explain yet, and it gets logged for a full write-up. Tell us the name and, if you like, where you came across it.
Where to go next
If your message is not about a correction, the guides are usually a faster stop than a round trip through email. The ingredient guide and the how-to-choose page cover most of what readers ask about formats, labels and serving sizes.
AltaTempo Men's Health · editorial correspondence desk · Semarang, Jawa Tengah
Email [email protected] · Call +62 24 356 2930